Spa Onna
Privacy Policy
Last updated: August 2026
Spa Onna (“we”, “us”) respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices you have.
Information we collect
When you submit a form on this website, we collect the information you provide: your name, email address, phone number, and any message you write. We also automatically record technical information such as your IP address, the date and time of your submission, and the web address you arrived from — including advertising parameters that tell us which ad or campaign brought you here.
If you check the box consenting to text messages, we record that consent along with your submission.
How we use your information
We use the information you provide to:
- Respond to your enquiry and follow up about appointments
- Send you information about our services, promotions, and offers, where you have consented or where we have an existing business relationship with you
- Understand which advertising is working, so we can spend our marketing budget effectively
Text messages
We will only send you text messages if you have expressly consented by checking the consent box on our form. You can withdraw that consent at any time by replying STOP to any message, or by contacting us directly.
If you are an existing client, we may email you about our services on the basis of our existing business relationship, as permitted under Canada’s Anti-Spam Legislation (CASL). Every email we send includes an unsubscribe link. You can withdraw your consent at any time.
Who we share information with
We use third-party service providers to operate our business. These may include:
- Booking and scheduling software — to manage your appointment
- Customer relationship and email software — to store your contact details and send you messages
- Advertising and analytics platforms — to measure the performance of our advertising
These providers process information on our behalf and are not permitted to use it for their own purposes. We do not sell your personal information.
Cookies and tracking
This website uses cookies and similar technologies, including Google Ads conversion tracking, to understand how visitors interact with our site and which advertisements lead to enquiries. You can control cookies through your browser settings.
How long we keep your information
We keep your information for as long as needed to provide our services and to meet our legal and record-keeping obligations. If you ask us to delete your information, we will do so where we are able.
Your rights
Under Canadian privacy law, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct information that is inaccurate
- Withdraw your consent to marketing communications at any time
- Ask us to delete your information, subject to our legal obligations
Contact us
If you have questions about this policy or would like to exercise any of the rights above, contact us: